Returns & Exchanges

At Ersa Nails, we want you to be completely satisfied with your manicure products, which is why we offer a 30-day return window for unused and unopened items. Please note that for hygiene reasons, we cannot accept returns on adhesive products or used nail sets.

1

Initiate Your Request

Contact our support team with your order number and a brief explanation of the reason for your return to receive a Return Authorization number.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring all protective seals are intact to prevent damage during transit.

3

Ship the Items

Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

4

Receive Your Refund

Once our quality control team inspects and approves your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing